Providing peace of mind to our customers by providing transparent accounts and information
We employ technically proficient staff in our property accounting teams so we can provide an end to end property accounting solution. Our suite of financial controls ensure that monies are protected and that we maintain an excellent cash flow to allow us to manage the property.
Coordinating and collaborating with our service partners for health and safety purposes and to ensure we achieve best value for money for our customers.
Ensuring that all health and safety compliance, repairs and maintenance requirements and major works are delivered to the best possible standard requires stringent service partner management. We can source, accredit, instruct, and pay contractors as required and approved. We continually review and compare our service partners to ensure we are achieving best value for money for our customers.
We believe proactive and timely customer service is at the core of being property management professionals
Our trained professionals are available from 8am to 9pm Monday to Friday so we can be there for our customers when they need us.
Our Chartered Loss Adjustors handle our out of hours calls outside of these hours. They have direct access to our system, enabling local contractors to be appointed reducing the cost to the property owners.
Being accessible for customers is a core aspect of our approach. We achieve this by offering a variety of communication methods.
In operation from 8am to 9pm Monday to Friday and manned by our in-house trained employees.
Customers can open a ticket via our portal. Our team can interact on the ticket so the customer can see live updates on how the matter is progressing.
Calls and Call Backs
Our phone lines are open Monday to Friday 8am to 9pm. We also offer a call back service for any customers who do not wish to wait if our phone lines are busy.
We share our teams’ emails with our customers so that they can communicate with them directly.
Find out more…
We offer a wide range of services and are committed to doing so in and ethical and sustainable way. We have created a range of information documents which are available to download.